Land: Netherlands
International :: supplychaincareercom is a global multi-lingual job portal specialised in logistics and supply chain jobs designed to bring job seekers and employersDeutschland :: supplychaincareercom ist das erste internationale mehrsprachige stellenportal das auf die logistik und supply chain branche spezialisiert ist es bringt top arbeitgeber中国 :: supply chain career是全球第一个专业为您提供物流及供应链管理领域工作机会的多语言招聘网站。特别为连接全球顶尖企业和有才华的求职者而设计。 您想要在物流领域寻找新的挑战吗？我们有一系列的全球物流和供应链方面的职位可供您选择。 马上注册！上传您 的简历和申请您感兴趣的工作吧！这只需要几分钟的时间。 而且还是免费的。 Netherlands :: supplychaincareercom is een wereldwijde meertalige job portal gespecialiseerd in functies in de logistieke en supply chain sector deze site brengt werkzoekendenEspaña :: el sector de logística y cadena de suministro es un negocio global con búsqueda en aumento de talento profesional grandes compañíasIndia :: Supply Chain CareerSingapore :: Supply Chain CareerBelgium :: supplychaincareercom is een wereldwijde meertalige job portal gespecialiseerd in functies in de logistieke en supply chain sector deze site brengt werkzoekendenViệt Nam :: supplychaincareercom là cầu nối việc làm toàn cầu đa ngôn ngữ chuyên về các việc làm trong ngành logistics và chuỗiUnited Kingdom :: Supply Chain CareerUnited States :: Supply Chain CareerAustralia :: Supply Chain CareerCanada :: Supply Chain Career


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Program Support Analyst - Global Customer Group

Functieomschrijving

The Program Support Analyst provides performance reporting and root cause analysis for assigned global customers at a regional/global level. He/she will provide functional and analytical support to Program Managers in a proactive, timely manner. He/she verifies and ensures that the services provided comply with agreed service levels and are measured against agreed key performance indicators. Identify operational trends and issues and proactively offer recommendations for issue resolution.

Job Description
 Ensure that operational targets are met and maintained as agreed with assigned customers
 Conduct performance reporting, root cause analysis and corrective action recommendations on products and services for assigned customers
 Provide background information for Quarterly Program Management Plans for assigned customers
 Carry out Standardised and Customised Performance Reports and Root Cause Analysis according to agreed KPI’s and processes
 Execute performance reporting and root cause analysis by using a variety of tools and systems
 Document and maintain relevant information used for customer reporting and analysis such as Key Performance Indicators, Operations Procedures and Transit Matrices
 Support decision making processes with functional knowledge and expertise on the global, regional & local product portfolio available to customers, operational and information processes and performance measurement & business rules
 Assist in preparing regular performance review meetings with assigned customers
 Provide fact-based root cause analysis and pro-active recommendations for corrective actions and process improvements
 Assist with the investigation and resolution of issues on a day to day basis
 Assist with investigating opportunities for structural service and process improvements and/or cost reductions for assigned customers
 Assist with the initiation and managing of customer specific enhancements that improve overall service performance and profitability
 Provide Ad-Hoc reporting, analysis and executive summaries to support performance review meetings
 Assist with the acquisition of relevant operational, logical and empirical data and the development of standardised and customised reporting solutions
 Assist the IT department with development, testing and/or verification of (customer) reporting, analysis and information systems

Vaardigheden

 Minimum of two years business analysis and trending experience in the logistics industry
 Ability to identify structural issues and trends within a complex environment
 Industry knowledge/expertise
 Creative, innovative, problem solving thinking
 Excellent analytical skills
 Strong communication skills
 Effective planning and organising multiple tasks within deadlines
 Proven experience in working with multiple market leading reporting applications such as Cognos, Crystal, Brio etc.
 Knowledge of and proven experience with MS Excel and Access

Education

 Relevant University degree

Salaris

n/a

Netherlands, Hoofddorp Geplaatst: 2008-09-24 / Sluiting: 2008-11-24

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